Frequently Asked Questions


Does the puppy in your logo have a name? 

  • Of course, he does! His name is Stitch. 

How long will it take to get my hats?

  • We always try to ship your order within 7-10 business days.  This may vary based on quantity ordered, etc.  

Is my order insured?

  • You can insure your order at checkout with Route Package Protection.  With an easy-to-use App, you can track your order, resolve shipping issues and/or file a claim.  Route will do the rest!

Can I make payments on my order?

  • Check out with Sezzle and split your order total into 4 interest free payments.  

Do I need to own the rights to the artwork file I upload?

  • Yes, you should own the rights to your uploaded artwork file or have permission from the owner.

Will my intricate logo embroider well? 

  • Embroidery is not meant for small details or lots of layering of colors.  Logos may need simplified to embroider well.